Artist Shanna Wheelock sculpture gallery pottery gallery weaving gallery

Ordering Information & Policies

Payment Options

All prices/fees listed are in U.S. currency.

I accept payment via PayPal, money order, personal check. Online orders are processed by PayPal, where you have the option of using Visa, Mastercard, American Express, Discover, or your PayPal account. It is not necessary to have a PayPal account to use your credit card. At the first screen of PayPal, select the "Checkout" button for this option, then choose the "Don't have a PayPal account?" link in the right column.

In some cases, I will accept a credit card order via phone. Please DO NOT send credit card information by email!

Please make sure your shipping address is correct when placing your online order. This will avoid delays in receiving your item(s). Orders usually ship within 1-3 days upon received payment through PayPal or when your personal check or money order clears.

For orders shipping to destinations within the state of Maine there will be a 5.5% state sales tax added to the total.

Items must be paid for within three days of sale. After three days, I reserve the right to cancel the transaction.

Packaging & Shipping

PACKAGING: I use recycled materials whenever possible.

SHIPPING METHODS: Domestic orders are have the option of shipping  USPS Ground or Priority. Please specify when placing your order. If you would like insurance or a quicker method, you will need to contact me so I may provide an updated price for shipping. If youselect an upgraded shipping option,  you will be directed to a special PayPal payment page.

GIFT ORDERS: If this is a gift item that is being shipped to someone other than yourself, please let me know. If you are ordering online, include your gift message in the "Instructions to Seller" during the PayPal checkout process. I will include a gift note.

SHIPPING RATES: Rates are automatically calculated based on total weight of the order and the destination zip code entered in the PayPal shopping cart.

International Shipping

International orders are sent USPS First Class International when available.  International customers are responsible for any and all fees and tariffs associated with Customs. These fees and tariffs are not included in either the purchase and/or shipping costs. Full retail value of items is listed on customs forms. If you wish to have an item shipped internationally, please contact me via my website's contact page, and I will calculate the cost for you.

Returns & Exchanges

If, by chance your items arrive damaged or you are unhappy with your purchase, please contact me right away. If items arrived broken, I may ask you to send a digital picture of the product, including the packaging. Hopefully I will have a similar item in stock.

I accept returns on any item within 7 days of its arrival at your address. Item must be in its original state, unused, in new condition, and in its original packaging. Return shipping costs are your responsibility, but you will receive a full refund for the item itself (less the shipping fee).

 
 

Copyright © Shanna Wheelock :: www.ShannaWheelock.com :: artist website by Barnstormer Design Group